Refund Policy for Genius IT Solutions
At Genius IT Solutions, we are committed to providing exceptional service and customer satisfaction. We understand that there may be instances where a refund is necessary. This Refund Policy outlines the circumstances under which refunds may be issued for our various services.
1. Email Hosting, Shared Hosting, VPS Servers
- Refunds for email hosting, shared hosting, and VPS servers are available within [7] days of the initial purchase date.
- To request a refund, please contact our customer support team with your account details and the reason for the refund request.
- Refunds will be issued for the remaining unused portion of the service term, minus any setup fees or applicable charges.
- Refunds will be processed within [3-5] business days of approval and will be credited back to the original payment method.
2. WordPress Development, Server Management, SEO, Web Development, Mobile App Development, AI Tools, SEO Tools, Software
- Refunds for WordPress development, server management, SEO, web development, mobile app development, AI tools, SEO tools, and software services are subject to the terms outlined in the respective service agreements.
- Refunds may be available in cases of non-performance, failure to meet agreed-upon specifications, or other extenuating circumstances.
- Refund eligibility and terms will be determined on a case-by-case basis, in accordance with the terms of the service agreement.
- To request a refund for these services, please contact our customer support team with detailed information regarding the reason for the refund request.
3. General Conditions
- Refunds are not available for services that have been used or partially used, except where prohibited by law.
- Genius IT Solutions reserves the right to deny refund requests that do not meet the specified criteria or are deemed to be fraudulent or abusive.
- Refunds are issued at the sole discretion of Genius IT Solutions and are subject to applicable laws and regulations.
- Any taxes or fees associated with the original purchase are non-refundable.
- Genius IT Solutions is not responsible for any third-party fees incurred in connection with the purchase or refund of our services.
4. Contact Us
If you have any questions or concerns about our Refund Policy or would like to request a refund, please contact our customer support team at:
Genius IT Solutions
[connect@geniusitsolutions.tech]
By using our services, you agree to abide by the terms of this Refund Policy. Thank you for choosing Genius IT Solutions.